Service design is a form of conceptual design which involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality, increase staff and resources productivity and the interaction between service provider and customers and deliver cashable savings and efficiencies.
The purpose of service design methodologies is to design back and front offices of services according to the needs of customers, stakeholders and the competences/capabilities of service providers, so that the service is user-friendly, competitive and relevant to the customers, while being up-to-date with the industry practices and standards, sustainable and ethical for the service provider.
For this purpose service design uses methods and tools derived from various disciplines, from ethnography, community awareness, to information and management science and interaction designs.
Our resources have years of experience in business and public sector and services, and can bring in envaluable practical experience and leadership techniques to work in partnership with the organisations to design services in lines with its vision, values and strategy.
We also bring in valueable benchmark and learning using our experience and network with the market, businesses and the industry, aligning the service design with the regulations, legal and legislative outcome frameworks and the sector innovation opportunities in terms of design, process, ethos and technology.
Our resources can assist you to develop service and market strategies aligned with the organisational vision, budgetary and locality challenges and priorities.
The Strategy helps our customers and clients to solve their most challenging strategic problems by bringing insights and taking an issue-based approach. Structured into dedicated industry challenges, we use a mix of capabilities, partnership building and lean models to deliver insightful and practical solutions tailored to the challenges you face.