We specialise in providing Public Services, Social Care and Health Change Management, Program Management, Procurement Services, Market Management, and general management consultancy services and advice to the public sector. We primarily work alongside with Central and Local Government and Health. We also work with Charities, and not-for-profit organisations in the UK and Europe. As a company we offer a total solution focused approach; providing the right people; strategy, benchmarking opportunities, systems/ business process and organisational design. Focused on delivering customer excellence for clients and building on years of experience and insight of UK public sector administration, process and resources; our offer to organisations is solutions that maximise the delivery, streamline services. With 15 years of exposure in the delivery of social care commissioning programmes and projects; our approach is to deliver real sustainable outcomes and increased performance, through stakeholder engagement, consultation, collaboration and partnership building.

Our experienced commissioning, category, and project management resources specialise in working with internal procurement and commissioning, and PMO resources to enable outcomes and deliver projects and programmes to “go live, sustain and continued monitoring and business improvement”. Working with our clients and partners, we deliver services, business and partnering capacity, increase organisational resilience and internal resources’ capacity; in mapping and enabling the future service design and delivery. We apply best practices of the commissioning health and social care in practice and legislation; enhanced with the knowledge of commercial procurement, portfolio, projects and risk management principles, to deliver services and improve the business. Our focus is on outcome based commissioning and enabling the organisations and authorities we work with, to be “Commissioning” authorities, yet managing risks and delivering services. We put people, service users, patients, our clients, partners and their resources in the heart of what we do – applying to outcome focused models and excellence in patients care. We apply LAs and Health commissioning and excellence frameworks and market best practices; and maximise opportunities and outcomes.

Our resources enable

  • partnering and collaboration
  • communication
  • early engagement and planning
  • capacity building
  • stimulating the market and demonstrating the community benefits
  • resource mapping and enablement
  • systems reviews and performance management
  • a whole system review of buying
  • delivering the portfolio of commissioning programmes and services and more...
  • Benefit tracking and savings rationalisation
  • continue to measure its achievements and benefits to the patients, users and community and more...

What makes us different and efficient

Industry knowledge and experience makes a difference

We apply our experience of Analytics, Public Sector, Change Management Technology, Locality and National drivers and Customer Journey Management to understand your requirements, and apply them to in line with the industry standards.

Trusted Partnership

We are a safe and trusted hand which will provide you with solid advice and selected solutions that matches your requirements and the industry best practices.


We provide you with expert resources to support your business with mapping the strategy and delivering change and outcomes.

Our Team

Nahid Alaei - Director

Nahid Alaei is the founder of StepChange Business Solutions Ltd and StepChange Procurement Solutions Ltd.


IT Support and Online Marketing

StepChange Design is an Internet Marketing and Advertising company with professional consultants. The main focus is on Professional Website Design, Search Engine Optimization and Online Marketing.


Accounting Support

Churchill Knight Associates Ltd an accountancy firm based in the UK.